Personalized Medium Heart Charm

If you are not fully satisfied with your purchase, Rachel Reid will accept eligible items for exchange or return (see below guidelines).

If you would like to make a return, please email Sales@ShopRachelReid.com with your order number and we will send an email with return shipping instructions (no refund will be granted without processing a return/exchange request).

Please ensure that the return is initiated within 10 business days from the delivery date of your order for a refund. Returns after the 10-day period are only eligible for store credit up to 30 days after the delivery date. 

Merchandise must be in new and re-saleable condition

Once your return is processed, the purchasing card will be credited for the merchandise amount only. We cannot refund shipping charges on return items.

Engraved, customized, personalized and special orders cannot be returned or exchanged.

If a product is not returnable, it will be noted on the product page. Additionally, a few select non-personalized pieces may not be returnable. If that is the case you will be notified BEFORE we process your order, giving you the option to cancel the order. 

All refunds and store credits are issued less the return shipping cost which will be determined at that time.