Most items ship immediately, provided the item(s) is in stock. If an item(s) is sold out or on backorder, our concierge will contact you with an estimated delivery date. All orders placed for production will take 6-7 weeks to receive. If your order is ready before the estimated date, the item will ship as soon as it is complete. You will receive an email once your order ships with tracking information and an estimated delivery date. If you have any questions or concerns regarding your order please contact us at sales@shoprachelreid.com
We extend free ground shipping to all of our customers! This typically takes 5-7 business days. You can also select expedited and overnight shipping for an additional cost at checkout. If you place an order after business hours on Friday your package will be shipped on Monday.
We do our best to make them as close to their actual size as we can, but the pictures are not necessarily to scale. Some descriptions include dimensions for the pieces. If you have any other questions regarding the size of a particular piece, please contact us at sales@shoprachelreid.com and we will be happy to answer your questions.
Yes. If the style is in stock you may purchase a half pair.
Each product comes carefully placed in a velvet pouch and wrapped in bubble wrap and shipped in a mailing box.
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales.
All order information sent to shoprachlreid.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology.
Each piece of our jewelry is hand-crafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time. Our collections consist of 14k gold and can be cleaned with a polishing cloth or jewelry cleaner.
Unfortunately, we cannot ship to a P.O. Box as our preferred shipping method is via UPS and they do not deliver to P.O. box addresses.
No. Once an order has been submitted we start the customization of the order right away.
Please contact sales@shoprachelreid.com or call 212.205.6516
For all domestic orders we ship ground via UPS or Federal Express at no charge. Expedited and overnight shipping is available at an additional cost. Orders of $1000+ will require an adult signature due to the nature of the shipment. Once your order leaves our studio you will be notified via our order system and will receive a tracking number.
Please submit your request via our
contact page. 
